The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Cuddle Up Creations. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Cuddle Up Creations or any third party, except as expressly granted herein.


  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Cuddle Up Creations and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Cuddle Up Creations believes that customer conduct violates applicable law or is harmful to the interests of Cuddle Up Creations and its subsidiaries.


  • Privacy Policy
  • Cuddle Up Creations - Privacy Policy

    1. Cuddle Up Creations collects information necessary to respond to your requests for our services. Some information is gathered when you order. This information includes, but is not limited to, name, physical address, email address and phone number. The information is stored to make providing our services easier for you, and to provide specials, product information and newsletters to you. You may opt out of these communications at any time. Your information is never shared with any 3rd party sources except if a 3rd party is used for the communication itself.

    2. Cuddle Up Creations uses the information collected from you in accordance with this Privacy Policy. Cuddle Up Creations may also disclose your information if required to do so by law, court order or as required by other governmental or legal entities. Cuddle Up Creations will never sell, trade or rent your information to other parties.

    3. What are cookies and how Cuddle Up Creations uses them: Cookies are small bits of code, usually stored on a user's computer hard drive, which enable a web site to "personalize" itself for each user. No other company has access to our cookies. Cookies are not used by us to retrieve any information about you from your computer that you have not voluntarily given to us.

    Contact Us:
    By email: customersupport@cuddleup-creations.com
    By Phone: (803) 684-8031
    Monday - Friday 8am - 5pm EST
    Saturday 12pm - 5pm EST



  • Shipping & Delivery
  • Shipping & Delivery
    We ship primarily by UPS and the Postal Service. All shipping charges are calculated by weight. If you prefer shipment by a different method, please let us know. If you have a PO Box, please also provide us with a physical address for UPS so we may ship your package the most economical way possible.

    Alaska and Hawaii
    We ship Priority Mail to Alaska and Hawaii, unless you prefer a different carrier. Rates are based on published Priority Mail rates plus $1.00 S&H. Check http://www.usps.com/ for the latest rates.

    Canada and Worldwide
    We ship U.S. Postal Service internationally unless you would prefer a different carrier. We primarily ship Airmail unless you would prefer Parcel Post. Charges will be based on published USPS rates, plus $1.00 S&H. Check http://www.usps.com/ for the latest rates.

    Expedited Shipping
    Our normal processing time is 1 bussiness day before an order is packed and shipped. We do our best to ship within this timeframe, but please feel free to call if you need faster shipping options.

    Rush Delivery
    Rush delivery is available within the continental United States for an additional $9.00. Your order will deliver in-stock merchandise within 3 business days of shipment. Please provide a street address. No P.O. boxes. We may have items due to size or availability that are not available for rush delivery. These will be noted in the product copy as well as in the checkout. Rush charge still applies to orders which qualify for free shipping.

    Our apologies, but Rush Delivery is not available on promotional merchandise, such as items found in our emails and weekly sales.


  • Return Policy
  • Your complete satisfaction is guaranteed. If you are not pleased with your purchase for any reason, return the item within 30 days for an exchange, credit or refund. Send the product and a copy of your receipt which includes all of your account information to: Cuddle Up Creations, 708 Rocky Ridge Court, York, SC 29745 Cuddle Up Creations does not accept returns for any downloaded material. However, if you are experiencing technical difficulties, please contact our customer service department at (803) 684-8031. Notification of any issues must occur within 10 calendar days of the original sale. For more information, visit www.cuddleup-creations.com


  • Store Hours
  • Customer service hours via telephone are as follows: Monday - Friday: 8:00 am to 5:00 pm Eastern Standard Time Saturdays: 12:00 pm to 5:00 pm Eastern Standard Time Sundays: Closed